Medical PA Secretary / Administrator

Clerkenwell Health is a specialist clinical research organisation focused on supporting the development of novel mental health treatments, including psychedelic-assisted therapies.

We’re redefining how clinical trials are delivered, creating a patient-first environment that supports innovation, compassion, and impact.

We’re looking for a Patient Engagement Coordinator to join our growing team and play a vital role in supporting patients through their clinical trial journey.

This is a people-focused role where empathy, emotional intelligence, and attention to detail are essential.

• Conduct patient pre-screening calls and questionnaires to assess eligibility for clinical trials.

• Schedule patient appointments and coordinate availability with the clinical and research teams.

• Maintain accurate and up-to-date records in the database.

• Support flexible communication with patients, occasionally speaking outside standard hours to accommodate availability.

• You will have strong emotional intelligence and are comfortable speaking with people about sensitive topics.

• You’re passionate about mental health and want to be part of an organisation making a real difference in this space.

• Experience in a helpline, call centre, healthcare, or patient support role where conversations required empathy and professionalism would be advantageous.

• Strong administrative and IT skills, including experience with CRM or database systems.

• Flexible working - hybrid mix of home and clinic-based work.

• Opportunity to be part of one of the UK’s leading organisations pioneering mental health research.

• Ongoing training and career development.